MAN 1026 - Total Quality Management

Credit(s): 3
Lecture Hour(s): 3
Formerly MAN 126 Covers the rationale for, method of implementing and key characteristics of TQM. Topics include developing a vision of a quality culture, strategic planning for implementation, customer focus, supplier relationships, benchmarking, continuous improvement, employee empowerment, and teamwork. Through case studies students learn to apply TQM in manufacturing and service environments.